Bilingual client intake for law firms
Echoline answers for personal injury, immigration, family, and employment firms — live, bilingual, in your firm's name. No per-minute billing. No missed Spanish-speaking callers.
The gap
Most firms have some bilingual capability. It breaks down exactly when it matters most: lunch, after 5pm, weekends, and the three minutes your front desk is on another line.
Spanish-speaking callers rarely leave one. They hang up and call the next firm on the list — usually within minutes.
Firms that never track after-hours and overflow calls have no idea how many qualified consultations they've quietly lost this year.
Built for
Auto, workplace, premises — first-call urgency wins the case.
High-anxiety callers who need to be understood immediately.
Sensitive, time-pressured intake handled with care.
Deadline-driven claims that can't sit in a voicemail box.
Injured workers who often call in Spanish, mid-crisis.
How it works
Practice areas, qualifying questions, and how you want cases routed.
Bilingual, live, in your firm's name — every call, every language.
Real intake, not message-taking. Consultations land on your calendar.
Weekly visibility into call volume, language split, and outcomes.
Why volume-based, not per-minute
We publish a call allowance instead — you know exactly what a month costs before it starts.
| Model | How it's billed | Echoline |
|---|---|---|
| Per-minute services | $0.75–$1.50/min, meter runs on hold time and small talk | Flat monthly rate, no meter |
| Per-call services | $2–$8 per answered call, including spam and wrong numbers | Defined intake-call allowance |
| Overages | Unpredictable, itemized on the invoice | Flat overage blocks, agreed up front |
// "Included call" is defined in your service agreement as a qualifying new-client intake — not spam, robocalls, or existing-client status checks.
Pricing
Locked for 12 months. After that, standard rates apply — no renegotiation required, no surprise increase.
For any business — not just legal
A missed call still costs you the lead. Echoline SMS texts every missed caller back in seconds, in English or Spanish, automatically — no live agent required.
Questions
A qualifying new-client intake — someone calling about a potential case. Spam, robocalls, and existing-client status checks don't count against your allowance. This is defined explicitly in your service agreement.
Overages are billed in flat, pre-agreed blocks — never per-minute, never a surprise line item. We'll also flag it early so you can consider moving up a tier if the volume is consistent.
Yes — 12 months at the discounted rate, no renegotiation. In exchange, we ask for a short case study once we have real results to show. It's limited to the first five signed firms.
Those are generalist answering services with legal as one vertical among many, typically billed per-minute or per-call. We're built specifically around bilingual legal intake, with flat, volume-based pricing so your bill doesn't move with hold time.
Yes. A lot of firms and businesses start with the $99/month text-back product to see it work, then move into live bilingual intake once they see the volume of missed calls it's catching.
Get started
No pitch, no commitment — just a look at how intake would work for your firm, and whether it's a fit.